BitDefender GravityZone Advanced Business Security Exclusion Guide

Please note that while we update this guide from time to time, we cannot guarantee compatibility as Anti-Virus software companies may make changes without informing us. The exclusion instructions below are provided by the Anti-Virus software companies, and as such, we cannot guarantee their functionality.

1) Go to https://gravityzone.bitdefender.com/ and log into your account.

2) Click on the “Policies” tab on the left-hand side of the screen. Then, click on “Add”.

3) Name the policy and then click on the “Antimalware” tab.

    • Select “Settings”, this will bring you to the Quarantine and Exclusion settings.

4) Make sure that Built-in Exclusions and Custom Exclusions are both on (a blue checkmark will confirm it’s on).

5) Under Custom Exclusions, add the installation path for our software.

    • IMPORTANT: The path excluded in this example will be different then the path you must exclude for your account as this folder is randomized. Please use the path located in your account.
        • The paths will look like the following:

c:\Windows\SysWoW64\xyxyhjd\*

    • The following additional exclusion is also required:

C:\Users\*\AppData\Local\Temp\svcboot.dll

6) Select the “Module” as “All”

    • Click the “+” button at the end of the row to add the exception.
    • You must repeat the same process for the same paths, except this time you must change the “Type” from “Folder” to “Process”.

7) Repeat the steps above with the following path as well: “C:\Windows\SysWOW64\svchost.exe” and “C:\Windows\System32\svchost.exe”, and include changing “Type” to “File”. 

Your exclusions should look something like this:

8.) Click Save.

9.) Go to Antimalware > On-Access > Click On box next to On-access Scanning > Click on the circle next to Custom

 

 

10.) In On-Access > Settings > Scan > Make sure For Keyloggers and For PUA are unchecked, and then click Save.

 

11.) Temporarily disable real-time scanning for both Windows Defender and BitDefender. This includes all BitDefender shields during the installation of InterGuard including

• Antimalware> On-Access Scanning
• Firewall
• Network Protection
• Device Control
• Risk Management

12.) Send update task to make sure client is properly updated with BitDefender:

    • Go To BitDefender Icon on right side of taskbar > Right Click Show > Hit the update icon with the arrows

13.) Download and install the InterGuard software from the InterGuard web interface under “Available Devices” or “Active Devices > All Devices” if you already have InterGuard installed on other devices.

14.) Reboot the computer to complete the installation.