BitDefender Total Security Exclusion Guide

Please note that while we update this guide from time to time, we cannot guarantee compatibility as Anti-Virus software companies may make changes without informing us. The exclusion instructions below are provided by the Anti-Virus software companies, and as such, we cannot guarantee their functionality. Any anti-virus settings that are disabled during this process should be restored to their normal functionality once the exclusions have been set up.

1) Open the following link and proceed with the instructions to disable all modules. These modules will be re-enabled after installation. https://www.bitdefender.com/consumer/support/answer/13426/

    • IMPORTANT: These modules MUST be disabled for our software to be installed properly.

 

2) Click on “Settings” on the left hand side of the main menu

    • In the ‘Settings’ tab, click on ‘Profiles’.
    • Under ‘Activate Profiles Manually’, select the ‘Game profile’ option and activate it.
      • IMPORTANT: This setting needs to remain on for our software to function correctly.

 

3) Download and install the InterGuard software from the InterGuard web interface under “Available Devices” or “Active Devices > All Devices” if you already have InterGuard installed on other devices.

    • IMPORTANT: When prompted to reboot the computer un-check the box to select “no” so the computer does not reboot.

4) Open up the main BitDefender dashboard again and select ‘Protection’ from the menu on the left-hand side.

    • Select ‘Settings’ under the ‘Antivirus’
    • Select ‘Exceptions’and hit ‘Add’. Find the installation file path where our software is located and add this file path to the exclusions.

6) Reboot the computer to complete the installation and enable all modules again to reactivate BitDefender.

NOTE: BitDefender’s ‘Advanced Threat Detection’ may identify ‘svchost.exe’ as malware. This can be bypassed by going to the ‘Settings’ option under ‘Advanced Threat Detection’ and excluding ‘svcboot.exe’ from scanning.