Introduction to Antivirus Identification & Exclusions

  Getting Started

Identifying Antivirus Software

Most Antivirus software icons can be found in your computer’s status bar. If you are not sure which antivirus software is installed on your computer, our identification guide below will help you find which one is running on your computer. The status bar is the section on the Windows computer near the clock, typically located in the bottom right of the screen.

    • If your antivirus software is not listed, please contact support for further instructions
      • Note: Antivirus exclusions are not required for Mac OS.


Setting Antivirus Exclusions

IMPORTANT: It is recommended that Anti-Virus exclusions are set prior to installing InterGuard. Please note that while we update the AV exclusion guides from time to time, we cannot guarantee compatibility as Anti-Virus software companies may make changes without informing us. The exclusion instructions below are provided by the Anti-Virus software companies, and as such, we cannot guarantee their functionality.

Setting antivirus exclusions is a common practice when installing monitoring software. Due to the nature of how monitoring software works, antivirus programs often mislabel and wrongly identify the software as a threat.

Setting an exclusion effectively tells the antivirus software to ignore the monitoring software, which allows InterGuard to run and operate as intended. Setting an exclusion for InterGuard software will not compromise the security of your device.

  • Please note that our exclusion guides are meant as a reference. Depending on your version of the AV software and the architecture of your IT systems, additional exclusions may be required.
  • If you are having issues with your antivirus software and running the InterGuard installer, please review your antivirus provider documentation and support center for additional assistance.

Common Antivirus Exclusion Guides



Antivirus Icon

Exclusion Guide

Microsoft Security Essentials (MSE) (Windows XP or Windows 7 only)
Windows Defender (Windows 8.1 or Windows 10 only)
Norton Security
Symantec Endpoint Protection
Symantec Endpoint Protection Cloud
AVAST Business
AVG Business Security
McAfee LiveSafe
ESET Endpoint
Trend Micro
BitDefender GravityZone Advanced Business Security