Symantec Endpoint Protection Exclusion Guide

Please note that while we update this guide from time to time, we cannot guarantee compatibility as Anti-Virus software companies may make changes without informing us. The exclusion instructions below are provided by the Anti-Virus software companies, and as such, we cannot guarantee their functionality. Any anti-virus settings that are disabled during this process should be restored to their normal functionality once the exclusions have been set up.

1) Locate the icon for Symantec Endpoint Protection in the bottom right hand of the screen. Right click and select ‘Open Symantec Endpoint Protection’.

2) Click on the ‘Options’ button located next to the ’Virus and Spyware Protection’ row.

3) Select ‘Disable All Virus and Spyware Protection features’. This will be re-enabled after the installation process.

3) Download and install the InterGuard software from the InterGuard web interface under “Available Devices” or “Active Devices > All Devices” if you already have InterGuard installed on other devices.

    • IMPORTANT: When prompted to reboot the computer un-check the box to select “no” so the computer does not reboot.


4) Open up Symantec Endpoint Protection and locate the menu on the left-hand side of the main page.

  • Click on ‘Change Settings’. 
  • Locate the row titled ‘Exclusions’and click on the ‘Configure Settings’
  • A small window will pop up; select ‘Add’and click on ‘Security Risk Exception>Folder’.
  • Add your InterGuard exclusion folder path, which can be found in the InterGuard dashboard under Settings > Account Information > Paths to Exclude for Anti-virus software, or via the popup window after selecting to download the installer file.


5) Follow the same procedure, except this time select ‘SONAR’ instead of ‘Security Risk Exception’. This will protect the folders you just installed from being deleted.

6) Reboot the computer and re-enable Symantec to complete the installation.