Webroot Exclusion Guide

Please note that while we update this guide from time to time, we cannot guarantee compatibility as Anti-Virus software companies may make changes without informing us. The exclusion instructions below are provided by the Anti-Virus software companies, and as such, we cannot guarantee their functionality. Any anti-virus settings that are disabled during this process should be restored to their normal functionality once the exclusions have been set up.

1) Disable Webroot by right clicking the Webroot logo in the bottom right of the screen in the system tray and selecting ‘Shut Down Protection’. Webroot will be enabled after successful installation.

    • A prompt will ask you if you want to shut it down, click Yes.

2) Download and install the InterGuard software from the InterGuard web interface under “Available Devices” or “Active Devices > All Devices” if you already have InterGuard installed on other devices.

3) Your InterGuard exclusion folder path can be found in the InterGuard dashboard under Settings > Account Information > Paths to Exclude for Anti-virus software, or via the popup window after selecting to download the installer file.

  • The path will similar to the following, except that the letters are random folder for each account:
    • 32-bit Windows OS: C:\Windows\System32\flwppfgf
    • 64-bit Windows OS: C:\Windows\SysWOW64\flwppfgf
      • NOTE: “\flwppfgf” will be different for your account
    • You will also have to exclude the MD5 hashes for the files in the random folder. Please submit ticket to support with the subject: TIER 2 – MD5 HASHES WEBROOT, and we will supply those hashes to you. A remote session will be needed in order for the technician to get the exact file names he or she needs.

 

4) On reboot, Webroot will automatically detect our software as a threat. Uncheck the white box on the left labeled ‘Remove’ and click on Continue.

  • On the next screen, Click on the button labeled ‘Allow’ in order to exclude the installation folder for proper use.

5) Once you confirm successful installation you can re-enable Webroot.