Windows Defender Exclusion Guide

Please note that while we update this guide from time to time, we cannot guarantee compatibility as Anti-Virus software companies may make changes without informing us. The exclusion instructions below are provided by the Anti-Virus software companies, and as such, we cannot guarantee their functionality. Any anti-virus settings that are disabled during this process should be restored to their normal functionality once the exclusions have been set up.

1) Locate Windows Defender antivirus software in the system tray.

    • Right click the icon from the status panel. Then, click “View Security Dashboard”.

2) There should be a menu of options on the left-hand side of the window.

    • Click on “Virus & Threat Protection” and then “Virus & Threat Protection Settings”.
    • Disable the option labeled “Real-Time Protection” by clicking on the small circle. This will be re-enabled after the installation process.
      • It should turn from blue to white. You will also receive a notification stating the Real Time Protection is off and that your device is vulnerable. This is normal.

3) Download and install the InterGuard software from the InterGuard web interface under “Available Devices” or “Active Devices > All Devices” if you already have InterGuard installed on other devices.

    • IMPORTANT: When prompted to reboot the computer un-check the box to select “No” so the computer does not reboot.

4) On the ‘Virus & Threat protection’ page, scroll down and locate the option marked ‘Exclusions’ and click on the button that reads ‘Add or Remove exclusions’.

5) Click on ‘Add an exclusion’ and select ‘Folder’ from the drop down menu.

6) Reboot the computer and ensure that Real Time Protection has be re-enabled to complete the installation.