Alert Word Settings

Not available to "Limited" logins

Alerts triggered on words and phrases can call attention to unproductive, inappropriate or even illegal content and communications allowing you to act before things get out of hand. For example, you could be alerted to an employee looking for a job, someone mentioning confidential files, someone sending out social security numbers, or harassment in chat or social media. 

To use this feature, you must configure alert word categories containing lists of keywords, phrases, or regular expressions. Once defined, Alert Words are always ON and always highlighted in recorded events. You can set up defined Alert Words to trigger screenshots, email notifications, and reports. 

 Alert Word Settings

Where are Alert Words detected?

 

Configure Alert Word categories

1. Go to Configuration | Alert Word Settings.
2. Add an Alert Word Category.
   Click the Add button under Alert Word Categories. An entry blank appears at the top of the left-panel list.
   Type the name of the new category. Press Add. The new category appears at the bottom of the category list. 
   . 
3. Add Alert Words to the Category.
   To add an alert word, check the alert word category to view the right-hand list of words in the category.
   Press Add at the top of the Alert Words list. Enter a word, a phrase, or a regular expression. 
    
   A regular expression captures characters in a specific pattern. Selecting one of the choices specifies exactly what to detect in activity. In an event record, the alert highlights the actual email address or social security number.
   1. Credit Card Number - Strict -  Watches for sequences of digits as used by Visa, MasterCard, etc. 
   2. Street Address - Watches for number and street address.
   3. Email Address - Watches for any [email protected] email address.
   4. Complete Address - Watches for number, street, city, state (or province) and mail code.
   5. Social Security Number - Strict - Watches for U.S. Social Security digits.
   6. Credit Card Number - Relaxed - Watches for sequences of digits that might be credit card numbers.
4. View alert words.
   If Alert Word Categories are already defined, select (check) a single category in the left panel. 
   (Make sure no other category is checked.)
   The category's alert words appear in the right pane.
5. Remove keywords from a category
   Take out words that trigger too many alerts or are not useful.
   Select (check) a single Alert Word Category from the left list.
   Select (check) the words to remove in the right pane and press Delete.
   

Delete an alert word categoryDelete an alert word category

Updated: 11/27/2023