All Users

The All Users page provides a view of all monitored users. Use the tabs on this page to see:

  • Active & Licensed - Users are active on a device where the agent has been installed and has returned data. 
  • Active & Unassigned - Users on a device where the agent has been installed but the user is in the  "Unassigned" group.
  • Historic - Users for whom no activity has been recorded since the data retention cut-off period. No data is available for these users.
All Users: Active & Licensed

What you can do 

From any of the three lists, you can:

  • Search for entries.
    Search for a login account, domain, user name, group, or device to find the information you need. Click the X in the Search box to clear the results.
  • Sort by column.
    Click on any column header (except "Last Check-in") to sort by that column. Click again to change the direction (from A-Z to Z-A) of the sort.
  • Export data from the page.
    Press the green .CSV button on the panel header to export all entries to a .CSV-formatted report. Search and/or sort the list to focus the export on fewer entries.
  • Refresh the page data.
    Press Refresh on the panel header update the page with the latest data.

NOTE: To move users into a group, change a display name, or assign a recording license requires Admin access to Configuration | Groups and Policies | Users. 

Active & Licensed list 

The list includes devices where users are active and the agent has returned data. Use this list to:

  • Verify that a user is being recorded. 
  • Verify the Last Check-in data for the recording agent.
  • View user activity in Data Explorer by clicking the Logs in As link.
  • View activity on a device by clicking the Last Device Used link.
  • See who is Under Investigation.

NOTE: When necessary, set the "Under Investigation" flag in the User's details in Configuration | Groups and Policies | Users.

Active & Unassigned list

This list includes users whose device has an installed agent, but the user is in the  "Unassigned" group. Use this list to:

  • Click a link to see if Data Explorer shows any data is being returned.
  • Find out if data is not being returned due to a license issue.
  • Note which users should be moved into group for a recording license or for Productivity configuration. 
  • See who is Under Investigation.

Historic list

This list includes users who have had no recorded activity since the data retention cut-off period.

 

Updated: 05/06/2024